File Format Converter Tool:
- Collaborate with stakeholders to gather business requirements and recommend suitable solutions.
- Perform application setup, configuration, and readiness checks prior to deployment.
- Execute functional testing, support implementation activities, and provide comprehensive user support for issue resolution.
Direct Integration with Client Platforms:
- Conduct user consultations to understand integration requirements and facilitate system onboarding.
- Configure applications, establish user access rights, and manage entitlement settings.
- Support testing activities, investigate system issues, and ensure prompt resolution of user concerns.
E-Banking Platform Support:
- Deliver technical assistance for e-banking platform users, including troubleshooting, query handling, and incident resolution.
- Ensure smooth platform usage by addressing operational and system-related issues in a timely manner.
Host-to-Host Integration Testing:
- Perform integration testing for Host-to-Host (H2H), SWIFT FileAct, and API-based implementations.
- Validate connectivity, transaction processing, and system functionality to support successful deployments.
- Manage and optimize internal applications, workflows, and digital forms utilized by business functions.
- Support day-to-day operational activities by monitoring application performance, resolving workflow issues, and implementing configuration updates.
- Ensure systems operate efficiently and align with business requirements.
- Generate and extract data for weekly SLA reporting, service metrics, call tracking, and system performance analysis.
- Prepare management information reports, dashboards, and trend analyses to support decision-making.
- Maintain data integrity and ensure accurate documentation of exceptions, issues, and corrective actions.
- Provide implementation support, consultation, testing assistance, and troubleshooting for DIRECT and File Converter customers affected by system migrations, including ISO 20022 initiatives.
- Review and validate message structures, mapping configurations, and overall system preparedness.
- Assist users throughout transition activities, resolve migration-related issues, and ensure uninterrupted business operations with minimal impact.
