Position: Sales & Channel Lead
Location: Goregaon
Working Days: Mon to Fri
Working Hours: 9am to 6pm
We are seeking a highly presentable, confident, and sales-driven individual to manage our retail kiosk at Chhatrapati Shivaji Maharaj International Airport Terminal 2 (Domestic Terminal). alongside a Person with Disabilities.
This is a high-footfall, fast-paced environment where the primary responsibility is to engage customers proactively and convert interactions into sales, while delivering a polished and memorable brand experience. The role demands strong communication skills, high energy, and a natural ability to influence buying decisions.
Duties and Responsibilities:
1. Sales & Revenue Generation
- Drive daily sales through active customer engagement and conversion.
- Achieve and exceed individual sales targets.
- Upsell and cross-sell to maximize billing value.
- Maintain strong product knowledge (features, pricing, and story).
2. Customer Engagement & Experience
- Approach and engage customers confidently in a non-intrusive manner.
- Deliver compelling product storytelling, including:
- Craftsmanship
- Sustainability
- Inclusion-led production
- Handle queries and objections effectively to close sales.
3. Brand Representation
- Represent the brand with professionalism, enthusiasm, and authenticity.
- Maintain excellent grooming and a high standard of personal presentation.
- Ensure the kiosk is clean, organized, and visually appealing at all times.
4. Retail Operations & Inventory
- Manage daily kiosk operations including opening and closing.
- Track stock levels and coordinate replenishment.
- Ensure accurate billing and cash/card transaction handling.
- Maintain visual merchandising standards.
5. Order Capture & Coordination
- Identify and record bulk or institutional inquiries.
- Share leads with internal teams for follow-up.
- Support basic follow-ups where required.
6. Market Feedback
- Share insights on:
- Customer preferences
- Pricing sensitivity
- Product feedback
- Highlight fast-moving and slow-moving products.
7. Sales Tracking & Reporting
- Maintain daily sales records.
- Track performance against targets.
- Report key updates, challenges, and opportunities.
Education and Experience
- Minimum 1–3 years of experience in retail or customer-facing sales roles.
- Experience in airports, premium retail, or exhibitions is preferred.
- Basic education (12th pass or graduate).
Knowledge
- Understanding of retail sales and customer service principles.
- Familiarity with POS systems and billing processes is a plus.
Skills and Competencies
- Strong communication skills (English and Hindi required).
- Confident, energetic, and persuasive personality.
- High level of customer orientation.
- Ability to work in a fast-paced environment.
- Strong sales focus with a results-driven mindset.
Location and Work Schedule
- Based at Adani T2 Domestic Terminal, Mumbai.
- Willingness to work in rotational shifts, weekends, and holidays.
Compensation and Benefits
- Fixed salary + performance-based incentives.
- Opportunity to work in a premium retail environment.
- Exposure to high-volume customer interactions and brand-building.
Pay: Up to ₹35,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
