Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Sr. Support Analyst / Lead
Position: Sr. Support Analyst / Lead
Experience: 5 - 7 Years
Category: IT Infrastructure
Main location: Chennai
Position ID: - J0526-2210
Direct Responsibilities
Infrastructure and Technical - Execute requested actions based on defined procedures and processes:
- Deploy OS & middleware Security/Technical Patches
- Decommission un-used servers and middleware.
- Application/Infra Incident/Problem/Change Management
- Application releases and deployment
- Application/Infra Monitoring
- Application/Infra Automation
- Cloud/Kubernetes Administrations
- Implementation of various dashboards tailored to the needs of different teams/technologies
- Implementation of Monitoring on Cloud DMZR PaaS and IaaS applications
- Coordinate above actions with other teams, especially Paris APS & worldwide application development teams.
Contributing Responsibilities
- Contribute to the knowledge transfer with Paris APS teams.
- Contribute to the definition of procedures and processes necessary for the team.
- Help build team spirit and integrate into BNP Paribas culture.
- Contribute to the regular activity reporting and KPI calculation.
- Contribute to continuous improvement actions.
- Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope
Technical & Behavioral Competencies
- Strong Knowledge of ITIL
- Strong knowledge IT infrastructure
- Strong knowledge on Cloud technologies and experienced in Kubernetes & Containers
- Strong Knowledge & experience on technologies like RHEL Linux, Windows, AIX, WAS, CFT and MQ
- Experience with System Scripting on tech like Ansible, Shell Script, PowerShell, Terraform
- Familiarity with DevOps tooling DevOps (Gitlab, Artifactory, Jenkins, SonarQube, Ansible)
- Familiarity with Scheduling tools like Autosys, Control M
- Familiarity with database technology is required: Oracle and SQL Server
- Good written and spoken English.
- Measure and identify areas for improving Quality and overall Delivery.
- Able to communicate efficiently.
- Good Team Player
Specific Qualifications: NA
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
- Strong Knowledge of ITIL
- Strong knowledge IT infrastructure
- Strong knowledge of Cloud technologies and experience in Kubernetes & Containers
- Strong Knowledge & experience in technologies like RHEL Linux, Windows, AIX, WAS, CFT and MQ
- Experience with System Scripting on tech like Ansible, Shell Script, PowerShell, Terraform
- Familiarity with DevOps tooling DevOps (Gitlab, Artifactory, Jenkins, SonarQube, Ansible)
- Familiarity with Scheduling tools like Autosys and Control M
- Familiarity with database technology is required: Oracle and SQL Server
Behavioral Skills:
o Excellent Communications
o Ability to collaborate / Teamwork
o Ability to understand, explain & support change
o Attention to detail / rigor
Education Level: Graduate & Above
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world.
