JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Title: Workplace Specialist
Location: Chennai
Work: 6 Days in office
About the Role
We are seeking a highly professional and customer-focused Workplace Specialist to deliver an exceptional workplace experience for employees, visitors, and business stakeholders. The role requires strong communication skills, a hospitality mindset, and the ability to manage workplace operations while coordinating with facilities and vendor teams to ensure seamless day-to-day office functioning.
The ideal candidate will have experience in workplace experience, front-of-house operations, hospitality, premium office environments, or corporate workplace management, with a proven ability to engage stakeholders at all levels.
Key ResponsibilitiesServe as the primary point of contact for workplace-related queries, requests, and escalations.
Deliver a best-in-class workplace experience for employees, visitors, and leadership teams.
Build strong relationships with internal stakeholders and ensure workplace services align with business needs.
Coordinate with facilities, housekeeping, security, food services, and other vendors to maintain high workplace standards.
Monitor workplace operations and proactively identify opportunities to enhance employee experience and service delivery.
Support office events, leadership visits, townhalls, employee engagement activities, and special workplace initiatives.
Manage visitor experience, meeting room operations, workspace readiness, and office occupancy requirements.
Conduct regular workplace audits and ensure adherence to health, safety, and operational standards.
Track service-level performance and coordinate issue resolution with relevant teams.
Prepare workplace reports, operational updates, and stakeholder communications as required.
Partner closely with facilities management teams to ensure smooth execution of operational activities.
Required QualificationsBachelor's degree in Hospitality Management, Business Administration, Facilities Management, or a related field.
3–7 years of experience in workplace experience, hospitality operations, client servicing, office operations, facilities coordination, or customer experience roles.
Exceptional verbal and written communication skills.
Strong stakeholder management and relationship-building capabilities.
Proven ability to operate in a fast-paced, client-facing environment.
Excellent problem-solving, organizational, and multitasking skills.
Proficiency in Microsoft Office applications.
Preferred ProfileExperience supporting premium corporate workplaces, managed office environments, hospitality, or employee experience functions.
Strong customer-service orientation with a proactive and solution-driven approach.
Ability to confidently interact with senior leadership and business stakeholders.
Experience coordinating cross-functional teams, vendors, and workplace service providers.
Professional presence with a strong focus on service excellence and workplace hospitality.
Key CompetenciesCommunication & Presentation Skills
Stakeholder Management
Customer/Employee Experience
Workplace Operations
Vendor Management
Problem Solving
Attention to Detail
Collaboration & Teamwork
Ideal Candidate: Someone with a strong hospitality and workplace experience mindset, accustomed to managing premium workplace environments and engaging with senior stakeholders, while effectively coordinating facilities and operational teams behind the scenes.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
