- To anticipate customer complaints, queries and request of information
- To receive and answer with utmost care of all calls from customers
- To listen and communicate clearly and effectively with customers
- To obtain and evaluate all relevant information to handle inquiries and complaints
- To recognize and manage assertive customer calls
- To manage length of calls
- To minimize incidences of repeat contact
- To monitor Call Tracking for responses from the concerned person or department
- To document all calls with regard to inquires accurately using Issue or Call Tracking System
- To have thorough knowledge of all service offerings
- To provide quality guest service on every call
- To create and maintain a strong inter-relationships across departments, keep all relevant parties informed on customer needs, appointments and deviations
- To work well under tight deadlines, sometimes heavy workloads and with a high degree of individual responsibility, all of which are implicit in the position
- To prepare daily, weekly, monthly reports and forward to the authorized person
- To draft documentation as required and requested
- To have excellent communication & interpersonal skills – both verbal & written which will enable the individual to deal with external and internal parties in a professional manner, developing solutions and communicating these across the organization as efficiently as possible
- To possess analytical skills to make recommendations in relation to resolutions of customer issues and contribute to discussion & development of consumer policy
- To promote teamwork
- To have reviews once in 7 days
Pay: ₹18,000.00 - ₹22,000.00 per month
Work Location: In person
