Undertake relationship management with channel partners
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Establish and maintain strong relationships with channel partners.
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Provide regular training and support to enhance their product knowledge and selling skills.
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Monitor partner performance, provide feedback, and implement performance improvement plans when necessary.
Setup Business tracking process with channel partners
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Create and share regular MIS tracking updates
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Tracking partner wise lead flows on daily basis
Manage Call centre funnel for channel partners
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Manage Call centre team to ensure inbound / outbound calls are being handled with maximum efficiency
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Resolve customer queries and concerns on timely basis
Collaborate with internal teams and build on product knowledge
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Collaborate with internal teams to resolve customer issues and improve processes
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Should have some knowledge of Policy and product to manage the role
Undertake Cross selling
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Identify opportunities for cross-selling additional VAS and insurance products and services to Udyog Plus customers.
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Implement cross-selling strategies and campaigns to increase customer engagement and drive revenue growth.
