About EDGE: EDGE is a global private travel and lifestyle club offering designed for travellers who value their time, see travel as an investment and value service above all else.
Roles and responsibilities:
- Plan the flight route as per the requirement of the clients: arrange the flight schedules, fares and other details and coordinate with Operations; keep the team informed about any latest updates in terms of airlines, airfare offers, visa updates etc
- Using computer reservations systems to check availability: Book meals and seats on flights; accepting payment from passengers and customers; confirming the purchase with the passenger; and handing the ticket and receipt to the passenger or customer
- Modifying or cancelling a passenger’s flight reservation: Using computer reservation systems to check availability for modification; charge a modification or cancellation fee to the passenger when airline policies dictate so; confirming modifications or cancellation with passenger or customer
- Helping passengers check-in for flights: Confirming passengers’ personal information; confirming that their reservation information matches the flight’s; checking their luggage; charging overweight luggage fees when necessary; and helping passengers with special needs.
- Client Specific Needs: The Visa Consultant must ensure that all of the information provided by the client is accurate and correct, preparing and checking all legal documents. S/he must prepare all fee quotes and any information required by clients, colleagues or authorities, S/he must prepare all the documents e.g. dummy tickets, hotel confirmations, visa itinerary, travel insurance etc for the clients as and when required. Other ancillary services for our Signature clients wherever required. If required, the visa consultant will also visit the embassy on behalf of the clients to submit a visa or for any other relevant work.
- Must oversee all aspects of the necessary Visas, ensuring that the process runs smoothly without any delay. You must oversee the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government.
Qualification:
- IATA qualified
- Excel in the computer reservation system, Amadeus
- Minimum 1 year experience in the field of work
- You will ‘ideally’ be educated to degree level
- Qualifications relevant to Visa Consultancy and Ticketing Reservations (Preferred)
Skills Required:
- Excellent Communication, negotiation skills
- Good organizational skills
- Excellent written and verbal communication
- A quick learner and a strong team player
- Has a creative approach to things
- Good Stress Management Skills; should be able to provide quality customer satisfaction, no matter what
- Analytical and problem-solving skills
- Administrative skills: proficient in computer skills such as basic word processing, spreadsheet and database management, specialized flight tickets retail software; and being able to use basic office equipment. High levels of initiative, resourcefulness, flexibility, and compromise
Other good to haves:
- Work experiences in Sales/Client Servicing of Luxury Travel Services
- A good personal network in the travel and/or luxury space
- Good relationships with luxury and/ or travel influencers (good to have)
- Having travelled internationally, ideally to off-beat destinations
Note: If you feel that you’ll fit for this role, please send your CV along with the below details to [email protected]
- Current Organisation -
- Current CTC -
- Expected CTC -
- Serving notice period - Yes/ No (If yes mention your LWD) -
- Duration of the notice period -
- Are you willing to commute to the office location - Yes/ No
Pay: ₹50,000.00 - ₹75,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
Application Question(s):
- Do you have hands-on experience using Amadeus or any other Computer Reservation System (CRS)? (Anwer in yes / no format)
- Approximately how many visa applications have you independently handled in the last 12 months? (Anwer in numeric format)
- Have you independently handled embassy submissions and visa documentation for multiple countries? (Anwer in yes / no format)
- Are you comfortable working from the office in Khar Road, Mumbai, and available to join immediately or within 30 days? (Anwer in yes / no format)
- Have you previously worked with luxury travel, customized itineraries, or high-net-worth (HNI) clients? (Anwer in yes / no format)
- How many years of experience do you have in International Ticketing? (Anwer in numeric format)
Work Location: In person
