Job Overview
We are looking for a dedicated and customer-focused Customer Care Executive to handle customer interactions across multiple channels including calls, emails, and WhatsApp. The ideal candidate should have excellent communication skills, problem-solving ability, and a positive attitude towards customer service.
Key Responsibilities
- Handle incoming and outgoing customer calls professionally
- Respond to customer queries via email and WhatsApp in a timely manner
- Provide accurate information about products, services, and order status
- Resolve customer complaints effectively and ensure satisfaction
- Maintain records of customer interactions and transactions
- Coordinate with internal teams to resolve issues quickly
- Follow up with customers for feedback and issue resolution
Requirements
- Good communication skills in English and Hindi
- Basic computer knowledge (Email, Excel, CRM tools preferred)
- Ability to multitask and manage time efficiently
- Strong problem-solving and interpersonal skills
- Prior experience in customer support is a plus (Freshers can also apply)
Skills Required
- Communication & Listening Skills
- Customer Handling & Patience
- Basic Technical/Computer Skills
- Problem-Solving Ability
Job Type: Full-time
Pay: ₹12,000.00 - ₹16,000.00 per month
Work Location: In person
