We are looking for a proactive and customer-focused Customer Support + Success & Onboarding Specialist to be the face of FabFunnel for our global user base. In this role, you will assist in onboarding new clients, help them understand the platform, and ensure a smooth experience from initial setup to campaign execution.
This role is ideal for someone who is tech-savvy, a quick learner, and passionate about delivering great customer experiences, especially in a fast-paced SaaS and digital marketing environment.
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Assist in onboarding new clients via Zoom and screen-sharing sessions
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Provide timely and professional support via live chat, email, and ticketing systems
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Guide users on platform usage, basic campaign setup, and tracking fundamentals
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Troubleshoot basic product or tracking issues and escalate when needed
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Maintain accurate records of client interactions in HubSpot
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Collaborate with internal teams (Sales/Product) to improve customer experience
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Monitor user activity and follow up to ensure successful onboarding
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Contribute to FAQs, help articles, and onboarding documentation
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1–2 years of experience in Customer Support, Customer Success, or Onboarding roles (preferably in SaaS/Tech)
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Familiarity with:
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Live chat or ticketing tools
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Zoom or virtual onboarding tools
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CRM tools like HubSpot (basic knowledge is a plus)
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Basic understanding of:
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Digital marketing concepts (campaigns, conversions, tracking basics)
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Affiliate marketing fundamentals (preferred but not mandatory)
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Strong verbal and written communication skills in English
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Problem-solving mindset with attention to detail
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Comfortable working in evening/night shifts to support international clients
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Exposure to affiliate marketing, ad networks, or digital agencies
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Knowledge of tracking tools or martech platforms
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Experience working in a startup environment
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Additional language skills (German, Spanish, etc.)
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Competitive salary package
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Opportunity to grow in a fast-paced SaaS company
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Hands-on exposure to global clients and digital marketing ecosystems
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Career growth into Customer Success or Account Management roles
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Dynamic and collaborative work environment
