Job Title: International Customer Support Executive (Email & Chat)
Location: On-site
Shift Pattern: Rotational Shifts (24/7 environment, including night shifts)
Job Type: Full-time
Job Overview
We are seeking an articulate, detail-oriented International Customer Support Executive to join our customer experience team. In this role, you will be responsible for handling non-voice customer interactions (Email and Live Chat) for our global clientele. You must possess flawless written English, strong problem-solving skills, and the flexibility to work in rotational shifts to support various international time zones.
Key Responsibilities
Respond to customer inquiries promptly and professionally via Email and Live Chat.
Resolve issues related to order status, account management, billing, and basic technical support.
Maintain a polite, empathetic, and professional tone in all written communications.
Manage high chat volumes while maintaining exceptional accuracy and low response times.
Experience: 6+ Months of experience in customer support
Pay: ₹25,000.00 - ₹34,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
