Job Description – Customer Support Executive (Sales Coordination)
Job Title: Customer Support Executive (Sales Coordination)
Location: [Location]
Employment Type: Full-Time
Experience: 1–2 Years
Qualification: Bachelor's Degree (B.A., B.Com., B.Sc.) or Diploma in Electrical/Mechanical Engineering
Job Summary
We are looking for a proactive and customer-focused Customer Support Executive to manage customer inquiries, prepare quotations, coordinate sales order processing, and ensure excellent customer service. The ideal candidate should possess strong communication skills, be detail-oriented, and be comfortable working with business systems while coordinating with internal teams to ensure timely execution of customer requirements.
Key Responsibilities
- Receive, analyze, and respond to customer inquiries through email, company WhatsApp, and other communication channels.
- Prepare and issue quotations as per customer requirements while ensuring all inquiries are responded to on the same working day.
- Follow up on quotations to improve quotation-to-order conversion.
- Handle existing customer inquiries efficiently while identifying opportunities for new business generation.
- Maintain strong relationships with existing customers by providing timely and professional support.
- Complete customer KYC documentation and ensure customer records and codes remain updated.
- Coordinate with supervisors for pricing approvals and timely quotation release.
- Convert approved quotations into Sales Orders (SO) based on customer purchase orders.
- Ensure accurate Sales Order booking and coordinate with supervisors for timely system approval and release.
- Maintain professional customer communication using proper email etiquette and other official communication channels.
- Resolve customer complaints promptly and ensure high levels of customer satisfaction.
- Collect customer feedback on products and services and share insights with the sales and management teams.
- Understand customer requirements related to products, brands, and business segments to provide suitable solutions.
- Maintain accurate records of customer interactions and order status.
Required Qualifications
- Bachelor's Degree (B.A., B.Com., B.Sc.) or Diploma in Electrical or Mechanical Engineering.
- 1–2 years of experience in customer service, sales coordination, quotation management, or a similar role.
- Freshers with excellent communication skills and relevant educational background may also be considered.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service and relationship management abilities.
- Good knowledge of quotation preparation and sales order processes.
- Proficiency in MS Office and business software/ERP systems.
- Strong organizational and multitasking skills.
- Attention to detail and ability to work under deadlines.
- Professional email writing and communication etiquette.
- Problem-solving mindset with a customer-first approach.
- Ability to coordinate effectively with internal departments and supervisors.Job Title: Customer Support Executive (Sales Coordination)
- Location:
- [Location]
- Employment Type:
Full-TimeExperience: 1–2 YearsQualification: Bachelor's Degree (B.A., B.Com., B.Sc.) or Diploma in Electrical/Mechanical Engineering
Pay: ₹8,188.12 - ₹33,337.95 per month
Application Question(s):
- Are you willing to do field sales?
- Do you have experience in electric technical equipments
Work Location: In person
