- Manage customer inquiries, requests, and complaints through phone, email, and other communication channels.
- Understand customer needs and provide appropriate solutions and support.
- Maintain accurate customer records in the CRM system.
- Follow up with customers to ensure satisfaction and resolve outstanding issues.
- Build long-term relationships with customers to enhance loyalty and retention.
- Coordinate with sales, marketing, and support teams to address customer requirements.
- Analyze customer feedback and recommend improvements to products, services, or processes.
- Generate customer reports and track key performance metrics.
- Assist in customer onboarding and account management activities.
Pay: From ₹5,000.00 per month
Work Location: Hybrid remote in Ballabgarh, Faridabad, Haryana
