At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.
Join us as we create something extraordinary together.
Job Overview
The Operations Manager leads and develops a team responsible for complex cash management, estate, death, divorce, and other time‑sensitive account transactions. This role is accountable for end‑to‑end execution from intake through resolution, ensuring service excellence, strong risk controls, and adherence to regulatory, policy, and procedural standards. The manager partners closely with advisors and cross‑functional stakeholders to deliver consistent outcomes, identify trends and root causes, and drive continuous improvement across people, process, and technology.
Responsibilities
Lead, coach, and develop a team handling complex case management requests related to cash management, estate, and account servicing inquiries
Oversee daily workflows for transactions including wires, ACH, checks, journals, deposits, distributions, and estate‑related claims to ensure accuracy, timeliness, and service‑level performance
Ensure all transactions, documentation, and approvals meet regulatory, policy, and procedural standards; interpret changes and translate them into operating procedures and training
Serve as the escalation point for advisors, clients, and internal partners; ensure clear, accurate communication and timely resolution of high‑impact issues
Monitor and improve quality by managing Not‑In‑Good‑Order (NIGO) trends, exceptions, reconciliations, and defect drivers; implement corrective actions to prevent repeat errors
Partner with Compliance, Legal, Risk, Finance, Product, and Technology to assess risk, strengthen controls, support audits, and deliver system/process enhancements (e.g., UAT/QA, change readiness, reporting)
What are we looking for?
We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Requirements
9—12+ years of experience in financial services, brokerage operations, payments, and/or client asset servicing
FINRA licenses (SIE and Series 7 or 99) or ability to obtain within approximately 6 months
Prior people leadership or supervisory experience, including coaching, performance management, and talent development
Bachelor’s degree in business, Finance, Accounting, or equivalent experience
Strong written and verbal communication skills, with the ability to influence and partner across functions
Experience leading continuous improvement efforts (e.g., Lean), audit support, and/or system/process enhancements
Core Competencies
Client focus and service excellence (ensuring a consistent advisor/client experience through the team)
Analytical thinking and problem solving (trend analysis, root cause identification, and decision making)
Risk awareness and sound control mindset (governance, escalation, and issue remediation)
Communication and collaboration (influencing across operations, service, product, and technology)
Working Conditions
Candidates should be flexible to support U.S. business hours and business needs, including periodic schedule adjustments based on volume, risk events, or change delivery
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