We are looking for an enthusiastic and customer-focused Travel Package Executive to join our team in Shimla. The ideal candidate will be responsible for understanding customer travel requirements and creating customized domestic and international holiday packages that match their preferences, budget, and travel plans.
The role involves handling travel inquiries, preparing itineraries and quotations, coordinating with hotels and transportation providers, following up with customers, and ensuring a smooth booking experience from inquiry to trip completion.
Freshers with strong communication skills and an interest in travel and tourism are encouraged to apply. Previous experience in travel sales, tourism, hospitality, or holiday package planning will be an added advantage.
Key Responsibilities
- Understand customer requirements, travel preferences, budget, and expectations.
- Design and recommend customized domestic and international travel packages.
- Prepare detailed travel itineraries, package inclusions, quotations, and cost estimates.
- Suggest suitable destinations, hotels, transportation, sightseeing, and activities.
- Coordinate hotel, cab, sightseeing, and other travel bookings.
- Communicate and negotiate with hotels, transport providers, tour operators, and other travel partners.
- Handle customer inquiries through calls, email, WhatsApp, and other communication channels.
- Follow up with prospective customers and convert travel inquiries into confirmed bookings.
- Explain package inclusions, exclusions, payment terms, cancellation policies, and travel requirements to customers.
- Coordinate with internal sales and operations teams to ensure smooth execution of confirmed trips.
- Assist customers with booking-related queries and resolve issues promptly.
- Maintain accurate records of customer inquiries, quotations, bookings, payments, and follow-ups.
- Ensure all travel arrangements are confirmed and documented accurately.
- Maintain strong relationships with customers and travel partners.
- Stay updated with destination information, hotel rates, travel trends, seasonal offers, and package pricing.
- Work toward individual and team targets for bookings and revenue.
- Ensure a high level of customer satisfaction throughout the travel planning and booking process.
Required Skills & Qualifications
- Freshers and candidates with up to 2 years of experience are welcome to apply.
- Graduate in any discipline; a degree/diploma in Travel & Tourism, Hospitality, Business, or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong customer-handling and interpersonal skills.
- Good negotiation and convincing abilities.
- Basic computer knowledge, including MS Office, email, and internet research.
- Good organizational and time-management skills.
- Ability to multitask and manage multiple customer inquiries.
- Strong attention to detail.
- Customer-focused approach with a willingness to go the extra mile.
- Genuine interest in travel, tourism, and destination planning.
- Ability to work independently as well as part of a team.
Good to Have
- Previous internship or experience in a travel agency, tourism company, hotel, or hospitality industry.
- Experience creating customized holiday packages and travel itineraries.
- Knowledge of domestic and international destinations.
- Familiarity with hotel, cab, flight, or holiday booking systems.
- Experience with CRM or travel management software.
- Knowledge of GDS platforms such as Amadeus, Galileo, or Sabre.
- Experience in travel sales and lead conversion.
- Knowledge of Himachal Pradesh and North India destinations is an advantage.
Key Performance Areas
- Travel inquiries handled.
- Quality and accuracy of travel packages and quotations.
- Lead follow-ups and conversion rate.
- Number of confirmed bookings.
- Revenue generated.
- Customer satisfaction and repeat business.
- Accuracy and timely completion of bookings.
- Effective coordination with travel partners.
Why Join Us?
- Competitive salary with performance-based incentives.
- Opportunity to build a career in the travel and tourism industry.
- Hands-on experience in holiday package planning and travel sales.
- Opportunity to work on domestic and international travel requirements.
- Training and mentorship for freshers.
- Supportive and collaborative work environment.
- Career growth opportunities based on performance.
- Exposure to different destinations, travel products, hotels, and tourism services.
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
Work Location: In person
