Looking for candidates with 4–8 years of experience in production support within the banking domain, with exposure to Structured Finance / Lending platforms (e.g., LoanIQ or similar).
Expectations from the role,
- Ensure stability, availability, and resilience of structured finance platforms across front, middle, and back office systems
- Own and manage incidents, service requests, and problem tickets with full accountability for SLA adherence and business impact
- Its L1/L2 support across the application stack (Windows, Unix/Linux, SQL, middleware, APIs, Java-based systems
- Perform deep root cause analysis (RCA) and drive permanent fixes in collaboration with development teams
- Apply strong troubleshooting and analytical skills to resolve complex production issues quickly and effectively
- Drive automation, monitoring improvements, and continuous efficiency gains to reduce manual effort and enhance platform reliability
- Work closely with business and cross-functional teams with clear ownership and proactive communication
- Demonstrate strong understanding of end-to-end deal lifecycle, including Risk, Accounting, Payments, and settlement flows
