Sales Executive
Company: Zingy Gifts
Location: Yamuna Vihar, Delhi (On-site)
Employment Type: Full-Time
Experience: 0–3 years (Freshers with strong communication skills are welcome)
Working Hours: 9:00 AM – 6:00 PM (Monday to Saturday)
About Zingy Gifts
Zingy Gifts is a fast-growing, bootstrapped personalized gifting brand. We create custom storybooks, caricatures, and unique gifts that turn ordinary moments into unforgettable memories. We serve both individual customers and businesses (B2C + B2B).
We're a small, hungry team that values ownership, creativity, and hustle. If you love talking to people, solving problems, and being part of a growing brand, you'll fit right in.
Role Overview
We are looking for a Sales Executive to handle customer interactions across calls, WhatsApp, Instagram DMs, and comments. You will be the voice of Zingy Gifts – helping customers choose the right gifts, answering queries, handling objections, and ensuring every customer leaves happy.
This role is perfect for someone who:
- Enjoys talking to people
- Can handle multiple chats at once
- Knows how to turn a "no" into a "yes"
- Wants to grow in a fast-paced environment
Key Responsibilities
Customer Interaction (Calls & Chats)
- Handle incoming customer calls and WhatsApp messages professionally and politely
- Answer questions about products, delivery, personalization, and pricing
- Guide customers through the ordering process
- Follow up with customers to ensure satisfaction
Sales & Conversion
- Convert inquiries into orders by understanding customer needs
- Handle price objections and offer appropriate product recommendations
- Upsell and cross-sell products where relevant
- Meet daily/weekly sales targets
Customer Support
- Resolve customer complaints and issues quickly and effectively
- Coordinate with the operations team for order updates and delivery status
- Ensure every customer feels valued and heard
Communication Management
- Handle 8–10 customer chats simultaneously without missing any
- Prioritize urgent queries and follow up on pending conversations
- Maintain a professional and friendly tone across all channels (calls, WhatsApp, Instagram DMs, comments)
Feedback & Reporting
- Share customer feedback with the team to improve products and processes
- Track and report daily sales and query resolution status
Who You Are
Essential Skills
- Strong communication You'll talk to customers all day – clarity and confidence are key
- Fluent in Hindi and English You can switch between both languages comfortably
- Comfortable on calls You're not scared of the phone – you enjoy talking to people
- Familiar with WhatsApp/DMs You can handle multiple chats efficiently
- Basic computer knowledge You can use a laptop, Google Sheets, and WhatsApp Web
- Problem-solving mindset You can handle complaints and objections with patience
- Honest and reliable You don't make false promises to customers
Bonus Skills (Good to Have)
- Previous sales or customer support experience (1–3 years)
- Knowledge of the gifting industry
- Experience handling Instagram DMs and comments
- Basic CRM knowledge
What We Offer
- Competitive Salary - Based on experience and skills
- Growth Opportunity - Learn sales, customer handling, and e-commerce operations
- Startup Culture - No corporate bureaucracy – your ideas are heard
- Direct Impact - Your work will directly contribute to the company's growth
- Supportive Team - Small team that works together and supports each other
How to Apply
Just fill the Google form to apply - https://forms.gle/jiU5Aa3RwXDDT9129
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
