Accountability: Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team.
Collaboration: Shares information within team, participates in team activities, asks questions to understand other points of view.
Agility: Demonstrates readiness for change, asking questions and determining how changes could impact own work.
Customer Focus: Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations.
Communication: Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision.
Drives Results: Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets.
Resolves Conflict: Displays sensitivity in interactions and strives to understand others’ views and concerns.
