Key Responsibilities
- Act as the primary point of contact for customers regarding shipment status and service-related queries.
- Coordinate import and export shipments from booking to final delivery.
- Liaise with shipping lines, transporters, customs brokers, warehouses, and overseas agents.
- Arrange bookings and ensure timely execution of shipments.
- Track shipments and provide proactive updates to customers.
- Coordinate customs clearance activities and resolve shipment-related issues.
- Monitor shipment milestones and ensure adherence to agreed transit timelines.
- Handle customer complaints and provide prompt resolution with a customer-centric approach.
- Maintain accurate shipment records and update systems.
- Ensure compliance with company policies, customer SOPs, and regulatory requirements.
Required Qualifications
- Bachelor's degree in Commerce, Business Administration, Logistics, Supply Chain Management, or a related field.
- 2–5 years of experience in customer service within the freight forwarding, shipping, logistics, or supply chain industry.
- Knowledge of sea freight, air freight, import/export documentation, and customs procedures.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and freight forwarding/ERP software.
Pay: Up to ₹45,000.00 per month
Experience:
- Freight forwarding: 2 years (Required)
Work Location: In person
