Janitra Digital Solutions Pvt Ltd is a technology-driven company based in Trivandrum, specialized in digital marketing and process outsourcing services for the travel and tourism industry. We are looking for enthusiastic candidates for the position of Reservation Associate.
Job Responsibilities are:
The Reservation Associate is responsible for handling guest room reservations efficiently through various communication channels while ensuring exceptional customer service. The role involves managing reservation records, responding to guest inquiries, coordinating with the Front Office and Sales teams, and maximizing room occupancy by accurately processing bookings.
Key Responsibilities
- Handle room reservations received via email, telephone, hotel website, Central Reservation System (CRS), Online Travel Agencies (OTAs), and travel agents.
- Respond promptly and professionally to guest inquiries regarding room availability, rates, packages, and hotel services.
- Create, update, modify, and cancel reservations accurately in the hotel reservation system.
- Maintain reservation records and ensure all guest details are complete and accurate.
- Verify room availability and assign appropriate room categories based on guest preferences and hotel policies.
- Communicate reservation details, amendments, cancellations, and special requests to the Front Office and relevant departments.
- Process advance deposits, guarantee bookings, and ensure compliance with the hotel's payment and credit policies.
- Prepare daily arrival lists and reservation reports for operational use.
- Monitor room inventory and assist in maximizing occupancy and revenue through effective reservation management.
- Coordinate with the Sales team regarding group bookings and corporate reservations.
- Update room availability and booking status across distribution channels, including OTAs, GDS, IDS, and the hotel website, as required.
- Handle guest correspondence promptly and professionally.
- Maintain reservation files and ensure all documentation is accurate and up to date.
- Assist guests with information about hotel facilities, local attractions, transportation, and travel arrangements when required.
- Follow hotel policies regarding guaranteed reservations, no-shows, and cancellation procedures.
- Perform other duties assigned by the Reservation Supervisor or Front Office Manager.
Desired Candidate Profile
Degree (2 year experience)
Excellent Communication skills in English, strong verbal written and organisational skills
1-2 years of relevant experience in similar role.
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Food provided
- Health insurance
Ability to commute/relocate:
- Thiruvananthapuram, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Experience:
- Reservation handling: 1 year (Required)
Work Location: In person
