we are hiring for Mahindra Dealership/ Hyundai dealership
Gwalior, Shivpuri, Morena, Guna,
Job Descriptions for Automobile Industry
1. Sales Executive Job Title:
Sales Executive
Department:
Sales
Reporting To:
Team Leader / Sales Manager
Job Summary:
The Sales Executive is responsible for generating vehicle sales, achieving monthly targets, maintaining customer relationships, and ensuring a positive buying experience for customers.
Key Responsibilities:
- Attend walk-in customers and understand their requirements.
- Explain vehicle features, specifications, and benefits.
- Conduct test drives and product demonstrations.
- Generate sales leads through references, events, and digital platforms.
- Follow up with prospective customers regularly.
- Prepare quotations and assist in vehicle financing and insurance processes.
- Ensure timely vehicle delivery and customer satisfaction.
- Maintain customer database and update CRM records.
- Achieve monthly sales and conversion targets.
Qualifications:
- Graduate in any discipline.
- Prior automobile sales experience preferred.
Skills Required:
- Strong communication and negotiation skills.
- Customer handling and relationship-building ability.
- Basic computer and CRM knowledge.
- Target-oriented approach.
2. Team Leader (Sales)Job Title:
Sales Team Leader
Department:
Sales
Reporting To:
Sales Manager / General Manager
Job Summary:
The Team Leader is responsible for managing a team of Sales Executives, driving sales performance, monitoring activities, and ensuring achievement of dealership sales targets.
Key Responsibilities:
- Lead and supervise the sales team.
- Allocate sales targets and monitor performance.
- Conduct daily sales meetings and reviews.
- Coach and mentor team members.
- Ensure proper lead management and follow-up.
- Support executives in closing high-value deals.
- Monitor showroom activities and customer satisfaction.
- Prepare sales reports and market feedback.
- Coordinate with finance, insurance, and delivery teams.
Qualifications:
- Graduate/MBA preferred.
- 3-5 years of automobile sales experience.
Skills Required:
- Leadership and team management.
- Sales planning and target achievement.
- Problem-solving and decision-making.
- Excellent communication skills.
3. Customer Care Manager (CCM)Job Title:
Customer Care Manager
Department:
Customer Care / CRM
Reporting To:
General Manager / Dealer Principal
Job Summary:
The Customer Care Manager is responsible for ensuring customer satisfaction, managing customer feedback, handling escalations, and improving overall customer experience across the dealership.
Key Responsibilities:
- Monitor customer satisfaction scores and feedback.
- Handle customer complaints and escalations.
- Ensure timely resolution of customer concerns.
- Conduct customer satisfaction surveys.
- Analyze customer feedback and identify improvement areas.
- Coordinate with sales and service departments.
- Ensure compliance with OEM customer care standards.
- Prepare monthly customer satisfaction reports.
- Train staff on customer handling practices.
Qualifications:
- Graduate/MBA preferred.
- 3-5 years of customer service experience.
Skills Required:
- Customer relationship management.
- Complaint handling and conflict resolution.
- Communication and interpersonal skills.
- Analytical and reporting abilities.
4. Customer Relationship Manager (CRM)Job Title:
Customer Relationship Manager
Department:
Sales / Service CRM
Reporting To:
Customer Care Manager / General Manager
Job Summary:
The Customer Relationship Manager is responsible for maintaining long-term customer relationships, ensuring customer retention, increasing repeat business, and supporting customer engagement activities.
Key Responsibilities:
- Maintain customer database and records.
- Conduct welcome calls and post-delivery follow-ups.
- Schedule service reminders and customer engagement calls.
- Monitor customer satisfaction and retention.
- Handle customer queries and coordinate resolutions.
- Promote loyalty programs and referral schemes.
- Track lost customers and implement retention activities.
- Generate customer feedback reports.
- Support dealership events and customer engagement programs.
Qualifications:
- Graduate in any discipline.
- Experience in customer service or CRM preferred.
Skills Required:
- Excellent communication and customer handling skills.
- Relationship-building abilities.
- CRM software knowledge.
- Strong follow-up and coordination skills.
Key Performance Indicators (KPIs):
- Customer Satisfaction Index (CSI)
- Customer Retention Rate
- Follow-up Compliance
- Complaint Resolution Time
- Referral Generation
- Repeat Business Percentage
Pay: ₹12,000.00 - ₹350,000.00 per month
Work Location: In person
