Greet and check in guests, verify identification and process paymentsManage reservations via the hotel PMS — new bookings, amendments, and cancellationsAnswer and route calls, respond to emails and online enquiries promptlyProvide local recommendations, arrange transport, and assist with guest requestsPrepare and reconcile daily reports, balance cash drawers, and process invoicesHandle guest complaints courteously and escalate issues to management as neededCoordinate with housekeeping and other departments for seamless guest experiencesMaintain the security of guest information and hotel access systems
- High school diploma or equivalent; hospitality or tourism qualification preferred
- 1–2 years of experience in a customer-facing role; hotel front desk experience an advantage
- Proficiency with hotel property management systems (e.g. Opera, Cloudbeds, or similar)
- Excellent verbal and written communication skills in English; additional languages highly desirable
- Strong numeracy for handling cash, credit, and end-of-day reconciliation
- Ability to work rotating shifts including early mornings, evenings, weekends, and public holidays
- Professional appearance and courteous demeanour at all times
- Calm under pressure with strong problem-solving skills
Work Location: In person
