About the Role
We are looking for enthusiastic, motivated, and customer-focused individuals to join our Online Reputation
Management (ORM) team as Jr. Associates. This role is ideal for final-year students and freshers who are
passionate about social media, digital communication, and delivering excellent customer experiences.
Key Responsibilities
- Monitor and manage customer interactions across social media platforms.
- Draft and publish professional, accurate, and timely responses to customer queries.
- Escalate customer concerns to the relevant internal teams whenever required.
- Maintain response records and prepare basic reports using Microsoft Office.
- Follow standard response guidelines while ensuring quality and consistency.
- Stay updated with social media trends, platform features, and customer engagement best practices.
Eligibility
- Final-year students or freshers from any discipline are welcome to apply.
- Excellent verbal and written communication skills in English.
- Basic understanding of social media platforms and digital communication.
- Basic knowledge of Online Reputation Management (ORM) or customer response management will be an
- added advantage.
- Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
- Good typing speed with strong attention to detail.
- Strong interpersonal and problem-solving skills.
What We Offer
- Hands-on experience in Online Reputation Management and digital customer engagement.
- A collaborative and learning-focused work environment.
- Opportunities to develop communication, analytical, and customer service skills.
- Career growth opportunities based on performance
Work Requirements
- 6-days working
- Rotational Shifts
- Work from office
Pay: ₹180,000.00 - ₹360,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
