Handling customer queries, complaints, and feedback via email, chat, and phone in a timely and professional manner
. • Resolving order-related issues including wrong items, delays, exchanges, and refund requests as per company policy.
- Coordinating with the logistics team (Shiprocket/Bluedart) for shipment tracking and delivery issue resolution
. • Updating and maintaining accurate records of customer interactions on the support platform.
- Escalating unresolved or complex issues to the appropriate department or manager promptly
- Monitoring and responding to customer reviews on the website and other platforms
- Ensuring the timely dispatch of orders and effective resolution of Non-Delivery Reports (NDRs).
- Coordinating with warehouse teams, courier partners, and customers to facilitate order dispatch, track shipments, resolve delivery issues, arrange re-attempts or address corrections.
- Monitoring Return-to-Origin (RTO) cases, maintain accurate dispatch and shipment records.
- Preparing operational reports, and ensure timely and successful order deliveries while adhering to company processes and service standards.
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
