Job role - Customer Care Executive
Location - T Nagar, Chennai
Job responsibilities -
- Customer callouts
- Appointments scheduling/ re-confirmation & drive consumption
- Rostering of team schedules
- Interfaces with Clients at the front end of the clinic
- Meets clients to explain services, take customer calls
- Handles billing at the front desk
- Handles & reconciles sales cash & petty cash
- Maintains clinic-specific reports
- Drive Systems, Process Orientation through SOP Adherence
- Tracking Pipeline Register
- Customer closure in case CM is unavailable
- Responsible Process Audit Score and Mystery Audit Score
- Optimum utilization of Digitalization
- Responsible for complying with the Kaya Code of Conduct and promoting compliance culture per Kaya values and policies
- Responsible for reporting misconducts and incidents of violation of the Kaya Code of Conduct (COC)/ SOP at the clinic level; report the incident immediately within the first two hours of the incident, as per set procedure by providing details in the First Information Report so that preventative action can be taken to minimize risks and impact on business
- Additional Responsibilities assigned/ communicated by management based on the nature of the Job Role from time to time
Candidate requirement -
- 1 - 4 yrs of experience in front desk, client servicing, or similar roles
- Excellent communication skills (English & Tamil)
- Willingness to work from the center
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
