*Job Description for Collection & Recovery Executive*:
*Job Title*: Collection/Recovery Executive
*Department*: Collections & Recovery Executive
*Location*: Noida, UP
*Role Summary*
Responsible for contacting customers with overdue accounts, negotiating repayment, and recovering outstanding dues while maintaining customer relationships and adhering to RBI/FEMA & company compliance guidelines.
*Key Responsibilities*
- *Portfolio Management*: Handle assigned bucket X-day to 90+ DPD accounts for retail/credit card/personal loan/auto loan products
- *Customer Contact*: Reach out to delinquent customers via phone.
- *Negotiation & Recovery*: Negotiate payment plans, settlements within approved authority matrix, and drive recoveries to meet monthly targets
- *Skip Tracing*: Locate and contact customers who are untraceable using field verification and reference checks
- *Documentation*: Update disposition codes, PTP dates, customer feedback in CRM/collector app daily. Issue receipts and maintain collection records
- *Compliance*: Follow Fair Practice Code, RBI recovery guidelines. No harassment, no calls outside 8 AM–7 PM. Maintain professionalism on all calls/visits
- *Coordination*: Work with legal, field agencies, and repo teams for hard bucket accounts. Initiate legal notice process where required
- *Reporting*: Submit daily collection reports, cash deposit slips, and weekly performance updates to Team Lead
*Key Requirements*
- *Education*: Graduate in any discipline; 12th + relevant exp also considered
- *Experience*: 06 months –1 years in collections, telecalling, BFSI sales, or recovery. Freshers with good communication may apply
- *Skills*: Strong negotiation & persuasion, fluency in Hindi + local language, basic English. MS Excel & CRM knowledge preferred
*KPIs*
- *Resolution Rate*: % of accounts resolved vs assigned
- *Collection Efficiency*: Amount collected vs target
- *PTP Conversion*: Keep/Follow-up % on Promise-to-Pay
- *Compliance Score*: Zero complaints/audit observations
Pay: From ₹15,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Provident Fund
Education:
- Higher Secondary(12th Pass) (Required)
Work Location: In person
