1) Role Purpose
This role will be responsible for providing exceptional after-sales service to all customers.
2) Role Requirements
Minimum Education Requirement Experience (In Years) Certifications
Bachelor's degree in Mechanical or Instrumentation
2 - 5 Yrs
3) Key Responsibilities / Tasks / Activities
Maintain accurate documentation of service transactions and customer interactions
Resolve customer complaints regarding after-sales service issues
Provide technical assistance and support to customers
Coordinate service requests and manage service delivery timelines
Communicate effectively with customers to understand their needs and requirements
Collaborate with internal teams to ensure timely and efficient service delivery
Identify opportunities for service improvements
Key Skills Required
Problem-solving and decision-making abilities
Communication and interpersonal skills
Proficiency in customer service software and CRM systems.
Ability to work independently and as part of a team
