Location: Sector 58, Noida, Uttar Pradesh – 201301
- Department: Customer Support Working
- Days & Timing: Monday – Saturday | (9:30am – 6:30pm/ 11:00am to 8Pm)
- Experience: 2 years in technical customer support
- Job Summary We are looking for a proactive and customer-focused individual with minimum 2 years’ experience in technical customer support.
The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels.
Responsibilities
- Respond to customer queries via phone, email, and chat.
- Resolve issues efficiently and maintain a positive tone.
- Record all interactions accurately in the CRM system.
- Escalate complex cases to the appropriate teams.
- Suggest improvements to enhance the support process.
- Maintain company standards in all customer interactions.
- Requirements • Graduated in B.Tech, Polytech, B.sc (Electronic) and IT.
- Experience in technical Support
- 2 years of technical customer support.
- Good communication skills in English and Hindi, along with strong interpersonal skills, are required.
- Ability to multitask and manage time effectively.
- Customer-first mindset and problem-solving attitude.
- Both male and female candidates can apply What We Offer
- Supportive and collaborative work culture.
- Training and development opportunities.
- Clear career growth paths within the organization.
