Position: CRM Manager
Location: Nagercoil
Key Responsibilities
- Handle client communications through calls, emails, and meetings.
- Build and maintain strong relationships with existing clients.
- Coordinate with internal departments to ensure timely project completion.
- Track client requirements and provide regular updates.
- Resolve client concerns and ensure customer satisfaction.
- Monitor project progress and service quality.
- Maintain client records and CRM data accurately.
- Follow up with clients for feedback and future business opportunities.
- Support business growth through client retention and referrals.
- Prepare daily, weekly, and monthly client activity reports.
- Manage and guide the CRM team to achieve departmental goals.
- Ensure smooth execution of company policies and client commitments.
Required Skills
- Excellent Communication Skills
- Client Relationship Management
- Team Handling & Coordination
- Problem-Solving Ability
- Time Management
- CRM Software Knowledge
- MS Office & Reporting Skills
- Customer Service Orientation
Qualification
- Any Degree / MBA Preferred
- Experience in CRM, Customer Support, Client Servicing, or Operations Management
Pay: ₹13,000.00 - ₹20,000.00 per month
Benefits:
Work Location: On the road
