A Voice Process Associate handles direct customer communications over the phone for BPOs or corporate call centers. Responsibilities involve managing inbound customer support calls or making outbound calls to generate sales, process payments, and resolve complaints, while maintaining required quality and efficiency metrics.Key ResponsibilitiesCall Handling: Manage high volumes of inbound and/or outbound calls professionally.Issue Resolution: Troubleshoot technical problems, answer product questions, and address customer complaints.Sales & Lead Generation: Pitch products or services, handle objections, and close sales or book appointments.Documentation: Accurately log call details, customer information, and follow-up actions into CRM software.Compliance: Adhere to established communication scripts, regulatory compliance guidelines, and quality assurance standards.
Job Types: Full-time, Part-time, Fresher
Pay: ₹20,000.00 - ₹58,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
