Customer Relationship Manager (CRM)
Company Name: MEEVA – Bridal & Designer Sarees
Location: Surat, Gujarat
Job Type: Full-Time | On-Site
Experience: 2+ years (Textile industry preferred)
Salary: As per experience + incentives
About Us:
MEEVA is a leading bridal & designer saree manufacturer based in Surat, catering to top wholesalers and retailers across India. Known for elegance, innovation, and timely service, we are looking for a dynamic Customer Relationship Manager (CRM) to strengthen our client engagement and support.
Roles & Responsibilities:
- Manage and maintain strong relations with existing B2B clients.
- Handle client inquiries, sample follow-ups, and order status updates.
- Maintain a CRM database with client history, preferences & feedback.
- Ensure timely communication via phone, WhatsApp, email, and in-person.
- Work closely with production and dispatch team to ensure smooth deliveries.
- Regularly take client feedback and upsell new collections.
- Assist in exhibitions, trade shows, and client visits.
- Prepare weekly client follow-up and report to management.
✅ Key Skills:
- Excellent communication (Hindi, English, Gujarati preferred)
- Confident, polite, and client-friendly personality
- Strong follow-up and organizational skills
- Basic knowledge of Excel / CRM software
- Experience in textile or garment industry is a plus
Qualifications:
- Graduate in any stream
- 2+ years experience in client handling, CRM, or sales support
What We Offer:
- Professional work culture in a growing fashion brand
- Incentives for client satisfaction and new orders
- Exposure to national & international textile clients
- Growth path into business development & key accounts
Job Type: Full-time
Pay: ₹12,000.00 - ₹30,000.00 per month
Benefits:
Language:
Work Location: In person
