Position/ Designation
Executive
Reporting to
Assistant Manager
Position Statement / Purpose:
This role is responsible for anal zing & preparing the data and its quality that will be shared with the client. He needs to review the data for correctness in terms of information (uptime & downtime of the application considering the availability of the application for an end user that is provided to the client.
Key Deliverables (Key Result Areas):
-
Technical Ability
-
Communication Skills
-
Client-Facing Skills
-
Ability to work as one team
Key Responsibilities (Job Description):
-
Technical Ability: Good Excel Knowledge.
-
Communication skills: Good communicator and the ability to make complex solutions presentable in a simple and easy to understand language.
-
Client-facing skills: Ability to work with people at multiple levels.
-
Problem Solving Skills: Should be able to listen and work with clients to fully understand their challenges and propose best possible solutions.
-
Ability to work as one team: Operates as a team and not in silos.
Key Performance Measures and KPIs:
-
Work on allocated reports with SLA and Accuracy
-
Handling Internal and External customer doubt/ queries and challenges
-
Run the Utilities.
-
Data Mining.
-
Data Audit
KPIs--
Timely Applying leaves
-
Attendance Discipline
-
Ability to work under pressure.
-
Good Interpersonal Skills
-
Decent Communication Skills
Key Decision Pointers (capture any decision-making authority, if any)
-
This role is an individual contributor and providing the inputs for further decision making.
Linked Career Roles –
-
Through learning and certifications, Internal Job Rotations available across the organization.
Background:
-
Education:
-
Graduates – in any stream or equivalent;
Technical:-
MS Excel, Pivot, V lookup & Basic Formula.
Behavioural/Soft Skills-
Effective communication skills and ability to articulate properly
-
Should be flexible with Rotational shifts and Week offs (24*7)
