Job Description – Enterprise NOC Operations Support Lead
Position:
Enterprise NOC Operations Support Lead
Location:
Bhopal (WFO)
Department:
Network Operations Center (NOC) / Enterprise Operations
Reports To:
Director of Technology
Job Summary:
The Enterprise NOC Operations Support Lead will be responsible for managing and supporting
enterprise voice and SMS operations, monitoring network performance, handling customer
escalations, and ensuring smooth service delivery. The role involves coordination with operators,
aggregators, technical teams, and customers for issue resolution, service assurance, and operational
excellence.
Key Responsibilities:
∙Lead and manage enterprise NOC operational activities for Voice, SMS, SMPP, SIP Services.
∙Monitor network alarms, traffic trends, routing, and service performance.
∙Handle customer incidents, complaints, and escalations within defined SLA timelines.
∙Coordinate with internal technical teams, operators, vendors, and partners for issue
resolution.
∙Monitor international and domestic SMS/Voice traffic and identify anomalies or leakages.
∙Support implementation of routing, firewall rules, and operational changes.
∙Prepare RCA reports, incident reports, and operational updates.
∙Ensure 24x7 operational support availability and process compliance.
∙Maintain operational documentation, SOPs, and escalation matrices.
∙Coordinate planned activities, maintenance windows, and customer notifications.
∙Support onboarding and testing activities for new customers and interconnections.
∙Track KPIs, SLA adherence, and operational performance metrics.
Required Skills & Qualifications:
∙Bachelor’s degree in Telecommunications, Engineering, IT, or related field.
∙5+ years of experience in telecom NOC operations or enterprise support.
∙Strong understanding of SMS, Voice, SIP, SMPP, SS7, SIGTRAN, and telecom infrastructure.
∙Experience in handling enterprise customers and operator coordination.
∙Good knowledge of SMS Firewall, Voice Firewall, routing, and interconnect operations.
∙Strong troubleshooting and analytical skills.
∙Excellent communication and stakeholder management skills.
Preferred Skills:
∙Experience with telecom operators, aggregators, or CPaaS platforms.
∙Knowledge of Linux, networking, and telecom monitoring tools.
∙Experience in international wholesale telecom operations.
∙Understanding of fraud management and bypass monitoring.
Key Competencies:
∙Leadership
∙Incident Management
∙Customer Handling
∙Problem Solving
∙Operational Excellence
∙Coordination & Communication
∙Team Management
Employment Type:
Full-Time
Interested candidates can DM or share their profiles at [email protected] or What's app your cv in 8249264478
LinkedIn linkedin.com/in/dipee-sahu-4480511ab stay connected.
Note: Only candidates currently working in telecom companies are eligible to apply for this job.
Pay: ₹600,000.00 - ₹1,400,000.00 per year
Work Location: In person
