THE WORK: Explore opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges. This role embraces a foundational skill set that supports continuous learning and growth. Join us to make a meaningful impact and develop your expertise in a supportive environment.
Ensure production systems are available and operating according to defined service level agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production environment efficiently and effectively.
Establish and maintain disaster recovery procedures to safeguard operational continuity.
Maintain data retention practices in alignment with organizational policies and standards.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management.
A minimum of 1 of experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Beginner proficiency in problem solving.
Beginner proficiency in communication.
Beginner proficiency in customer service.
Beginner proficiency in critical thinking.
Beginner proficiency in time management.
