Company Description
Liasotech Private Limited is a leading manufacturer of Oil Filtration Machines based in Jamshedpur, India. With over two decades of experience, we specialize in Hydraulic, Turbine, Gear, and Lubricant Oil and Vacuum Dehydrator Filtration Systems, as well as 1:1 replacement filters of leading international brands. Our state-of-the-art manufacturing facility delivers customized solutions that surpass expectations for clients in industries such as Steel, Power, Cement, Paper & Plastic, Chemical, and Mining.
Role Description
The Operations Engineer will serve as a critical part of our customer support team, blending technical expertise with outstanding customer service skills.
Qualifications:
- Diploma or Bachelor's Degree in Mechanical Engineering or a related technical field.
- Minimum 1 year of experience in the manufacturing industry is preferred.
- Strong problem-solving and analytical skills.
- Excellent attention to detail.
- Good communication and interpersonal skills.
- Proficiency in MS Office and basic reporting.
Key Responsibilities:
- Coordinate daily operational activities to ensure smooth execution of projects and customer requirements.
- Provide technical support to customers by addressing product- and service-related inquiries through phone, email, or other communication channels.
- Investigate and resolve operational and technical issues in a timely and professional manner.
- Maintain accurate records of customer interactions, service requests, operational activities, and technical reports.
- Coordinate with the Production, Sales, Service, and other cross-functional teams to ensure timely resolution of customer concerns and operational challenges.
- Assist customers with product installation, troubleshooting, and technical problem resolution.
- Monitor ongoing operations and identify opportunities to improve efficiency, quality, and customer satisfaction.
- Track customer feedback, recurring issues, and operational performance, and recommend corrective and preventive actions.
- Ensure compliance with company quality, safety, and operational standards.
- Prepare operational reports and provide regular updates to management.
- Support site activities, commissioning, and customer visits whenever required.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Experience:
- Mechanical engineering: 1 year (Preferred)
Willingness to travel:
Work Location: In person
