Job Summary: We are looking for a customer-centric and proactive Customer Relationship Associate who will be responsible for building and maintaining strong relationships with existing customers while ensuring an exceptional customer experience. The ideal candidate should have excellent communication and coordination skills, with the ability to manage customer queries, support order fulfillment, maintain accurate customer records, and collaborate with internal teams to drive customer satisfaction, retention, and repeat business.
Key Responsibilities:
1. Customer Relationship Management :
· Serve as the primary point of contact for existing customers, ensuring timely resolution of queries and delivering an exceptional customer experience.
· Build and nurture long-term relationships with customers through regular communication, follow-ups, and proactive engagement to improve customer retention and satisfaction.
2. Customer Support & Order Coordination
· Coordinate with the Operations and Sales teams to manage customer requirements, order processing, dispatch updates, and service-related requests.
· Handle customer complaints efficiently by coordinating with internal stakeholders to ensure timely resolution and seamless service delivery.
3. Customer Database & Reporting
· Maintain and regularly update the customer database, ensuring data accuracy, completeness, and periodic database hygiene.
· Prepare and manage customer follow-up trackers, feedback reports, communication records, and other CRM-related documentation.
4. Customer Engagement & Business Growth
· Re-engage inactive customers through structured follow-ups to encourage repeat purchases and strengthen customer relationships.
· Support marketing and sales initiatives by coordinating customer participation in events, product launches, activations, tournaments, and promotional campaigns while assisting in order conversions and pre-order management.
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
