Dear Candidates,
Job Title: L3 Application Support Engineer (Front Office) - (Java/Python/C++)*
Location: Bengaluru, Karnataka (In-Office)
Budget: As per standard Norms
Experience: 6–10 years
Job Type: Full-time, Permanent -
Job SummaryAre you an experienced Application Support Engineer who can not only find production issues but also jump into the codebase to fix them?
we are considering your profile for the position of L3 Application Support Engineer (Front Office) with ITC Infotech, based in Bangalore (Work from Office).
This is a support-and-development role designed for an IT professional with 6 to 10 years of experience who possesses strong coding, debugging, and troubleshooting skills. You will work closely with our development and business teams to ensure high availability and performance of business-critical, front-office applications.Key Responsibilities
- Advanced Troubleshooting: Provide L3 production support for critical front-office applications, resolving complex issues within defined SLAs.
- Code-Level Analysis: Analyze logs, debug source code, identify software defects, and perform root cause analysis (RCA).
- Bug Fixing & Enhancements: Actively participate in bug fixing, code reviews, and minor development activities to permanently resolve recurring incidents.
- System Monitoring: Monitor application health, performance, and scalability.
- Collaboration: Work with development and infrastructure teams to deploy production releases and enhance application stability.
- Documentation: Maintain high-quality technical documentation, runbooks, and knowledge articles.
Mandatory Requirements (Profiles without these will not be shortlisted)
- Experience: 6–10 years of overall IT experience split between L2/L3 Application Support and active Software Development.
- Coding Skills: Hands-on experience coding and debugging in at least one major language: Java, Python, or C++.
- Assessment: Willingness to undergo a technical CoderPad programming assessment.
- Work Location: 100% Work from Office (WFO) in Bangalore.
- First preference will be given to Immediate joiners
- Flexibility: Willingness to participate in on-call support rotations, rotational shifts, weekends, or public holidays if rostered.
Preferred Skills (Good to Have)
- Strong command of Unix/Linux environments and shell scripting.
- Proficiency with SQL and relational databases.
- Exposure to AWS Cloud environments.
- Experience supporting high-availability, trading, or financial front-office systems.
Benefits & Culture
- Competitive salary compensation (₹18–20LPA).
- Direct exposure to business stakeholders and front-office operations.
- A collaborative environment blending support engineering with development infrastructure.
Pay: ₹1,700,000.00 - ₹2,000,000.00 per year
Application Question(s):
- This role requires 100% work from the Bangalore office and potential rotational/weekend shifts. Do you accept these conditions?
- Willingness to undergo Coder Pad assessment and technical interviews with the Development team?
- What is your current notice period? -
This role requires 100% work from the Bangalore office and potential rotational/weekend shifts. Do you accept these conditions?
- How many years of L3 Application Support experience do you have(Min 5)?
- Which all programming language are you most comfortable debugging and writing bug fixes in? (L3 /L2 Application Support, Java, Python, C,C++,OOP,SQL, AWS Cloud)
Location:
- Bangalore City, Bengaluru, Karnataka (Preferred)
Work Location: In person
