IT Support Engineer
Location: Gurgaon, Haryana
Experience: 4-8 Years
Salary: ₹7–12 Lakhs per month, Depending on experience and interview performance
Work Mode: In-person
User Support: 150+ users across the SEA region
Job Summary
We are looking for an experienced IT Support Engineer to join our IT team in Gurgaon and provide day-to-day technical support to 150+ users across the Southeast Asia (SEA) region.
The role will focus on Tier 1 IT Support, Microsoft 365, Microsoft Intune, Windows endpoint management, IT asset management, endpoint security, and regional IT operations.
The ideal candidate should have strong hands-on troubleshooting skills, good knowledge of the Microsoft ecosystem, and the ability to independently support users across different locations and time zones.
Key Responsibilities
- Provide Tier 1 IT support through remote and onsite support to users across the SEA region.
- Troubleshoot Windows laptops/desktops, Wi-Fi, VPN, LAN, printers, file access, and basic network issues.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
- Perform basic Microsoft 365 administration, including user provisioning, license assignment, password resets, and MFA support.
- Enroll and manage corporate devices through Microsoft Intune or similar endpoint management platforms.
- Monitor endpoint compliance, antivirus/EDR, patching, encryption, and OS updates.
- Maintain accurate IT asset and device inventory across SEA offices.
- Coordinate with vendors for IT procurement, device delivery, warranty claims, repairs, and replacements.
- Manage IT tickets and ensure timely resolution according to defined SLAs.
- Support ISO 27001 security and audit requirements.
- Assist with endpoint security, patch management, device compliance, and other IT security activities.
- Work closely with Group IT on IT projects, security initiatives, standardization, and digital adoption.
- Provide remote and onsite support to users across different countries and time zones.
- Maintain proper documentation of IT issues, resolutions, assets, and support activities.
Requirements
- Diploma/Degree in IT, Computer Science, Information Technology, or a related field.
- 4-8 years of hands-on IT Support experience.
- Experience supporting users in a regional, multi-site, or multi-country environment is preferred.
- Strong hands-on experience with Microsoft 365 administration and support.
- Good knowledge of Windows 10/11 troubleshooting and administration.
- Hands-on experience with Microsoft Intune or similar endpoint management tools is preferred.
- Good understanding of LAN, Wi-Fi, VPN, IP, DNS, and basic networking.
- Experience with IT ticketing systems and ITIL-style support processes.
- Knowledge of endpoint security, antivirus/EDR, patch management, encryption, and device compliance.
- Strong troubleshooting and problem-solving skills.
- Good English communication skills, both written and verbal.
- Ability to work independently and coordinate with users and IT teams across different countries and time zones.
- Willingness to provide onsite and remote support and undertake occasional travel to SEA offices/project sites, if required.
Key Skills
IT Support | Technical Support | Microsoft 365 | Microsoft Intune | Windows 10/11 | Active Directory | Azure AD/Entra ID | LAN/WAN | Wi-Fi | VPN | DNS | TCP/IP | Endpoint Management | EDR/Antivirus | Patch Management | IT Asset Management | IT Ticketing | ITIL | MFA | Office 365
Benefits
- Competitive salary of ₹7–12 Lakhs per month, based on experience and interview performance.
- Health insurance.
- Food provided.
- Commuter assistance.
- Paid sick time.
- Paid time off.
- Work-from-home flexibility as per company policy.
- Opportunity to work in a regional IT environment supporting users across multiple countries.
Pay: Up to ₹1,200,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- How many years of hands-on IT Support experience do you have in a regional, multi-site, or multi-country environment?
- What level of experience do you have with Microsoft 365 administration, including user provisioning, license management, MFA, Outlook, Teams, OneDrive, and SharePoint?
- Do you have hands-on experience with Microsoft Intune or another endpoint management platform? If yes, what device management and compliance activities have you handled?
- Are you experienced in troubleshooting Windows 10/11, LAN/Wi-Fi, VPN, DNS, printing, file access, and endpoint security issues for end users?
- Are you comfortable providing remote and onsite IT support across different countries/time zones, including occasional travel to SEA offices or project sites?
- How many users have you supported in your current/previous organization?
- Which IT ticketing tools, endpoint security/EDR solutions, and IT asset management systems have you worked with?
Experience:
- IT support: 4 years (Required)
Location:
- Gurgaon, Haryana (Required)
Work Location: In person
