Job Summary
We are seeking a dynamic and customer-focused Voice Process Executive to handle inbound and outbound customer interactions. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a customer-centric approach to ensure a positive customer experience.
Key Responsibilities
Handle inbound and outbound calls professionally and efficiently.
Respond to customer inquiries, complaints, and requests in a timely manner.
Provide accurate information regarding products, services, and company policies.
Resolve customer issues and escalate complex cases when required.
Maintain detailed records of customer interactions in the CRM system.
Meet individual and team performance targets, including quality and productivity metrics.
Follow company guidelines and compliance standards during all customer interactions.
Build and maintain positive relationships with customers.
Pay: ₹18,000.00 per month
Benefits:
Language:
- Telugu or Malayalam (Required)
Work Location: In person
