ABOUT THE EMPLOYER:
Hospitality Control Solutions (HCS) is the NCR Voyix partner bringing restaurants Aloha Cloud and Aloha Essentials, backed by 24/7 local service and support. With local in Nashville, Knoxville, Memphis, Chattanooga, and North Georgia we support more than 700 restaurant locations and help them deliver great service, work smarter, and grow profitably.
Now, we’re growing too—and we’re looking for talented people to join our team. At HCS, you’ll get competitive pay, solid benefits, and the chance to be part of a leading technology partner that keeps restaurants running day and night.
If you’re ready to put your skills to work and grow your career, we want to hear from you. Apply today and let’s build something great together.
As a member of the Reseller’s team, a front line technical representative successfully implements and supports Point of Sale solutions, while ensuring customer satisfaction and quality. The technician is also responsible for understanding customer needs, configuring a solution to meet those needs, and installing the Point of Sale solution at customer sites. This includes site preparation, equipment staging, software configuration, and actual site conversion and installation. This is a great opportunity to work directly with our customers and/or their employees. Travel to customer locations is required.
- Installing Aloha hardware
- Installing and configuring Aloha software
- Providing technical support over the phone and on-site
- Providing technical support in on-call rotations
- Providing live site start-up services
- Delivering on-site customer training
- Ensuring site is 100% fully functional
- Responding to customer cases and field inquiries in a timely and effective manner by answering known questions and reproducing straight-forward technical problems
- Ensuring customer satisfaction by maintaining a proactive approach with customers
- Learning new products and diagnostic tools
- Other job related duties as assigned
- Associate’s degree or applicable experience preferred
- Computer knowledge and experience
- Restaurant and or Bar experience is a plus
- Excellent verbal communication skills
- Excellent customer service skills
- Problem-solving and critical thinking skills
- Aptitude to learn quickly and perform well under pressure
- Ability to work independently yet within company guidelines
- High level of integrity, confidentiality and professional maturity
- Ability to be work flexible schedule/hours
- Ability to travel
***Compensation based on previous experience, benefits include health, dental, vision, and an IRA matching program, paid vacations and holidays.
If you are qualified and interested in this position, please email your resume to [email protected]
