Job Description:
Job Purpose
The Systems Operations Analyst is part of a support organization that is responsible for the daily operations of multiple industry leading trading exchanges. This is an internal-facing position, providing immediate assistance to ICE/NYSE/IMT developers, engineers, support personnel and IT staff, in an effort to minimize the impact of infrastructure related problems. This is a critical support role within the overall architecture of ICE/NYSE exchanges, divisions, and infrastructure.
Responsibilities
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Monitoring and Incident Management
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Monitor systems and applications within the production environment
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Diagnose and fix incidents raised through monitoring tools, conference bridges and chats
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Work with and escalate to internal and external teams to implement incident fixes, work-around and data recovery
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Open and update production incident tickets according to company standards
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Problem Management
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Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective action follow-up tickets are assigned
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Manage incident tickets to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed
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System and Application Production Readiness
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Work with internal and external teams to expand and maintain operational runbooks and other documentation
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Check application and infrastructure availability and tasks at scheduled times
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Configure monitoring tools and alarms
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Deployment Management
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Production deployments
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Approve and execute production deployment tasks
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Participate in disaster recovery, business continuity and workplace recovery events
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Participate in continuous improvement programs, such as trend analysis of recurring issues
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Provide and report on performance metrics of the environment
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Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues
Knowledge and Experience
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Bachelor’s degree (IT-based) or experience within IT systems support and/or operational support of applications databases within a Linux/Unix OS environment.
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Proficiency in Bash and working knowledge of a broad range of Linux core utilities and scripting
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Working knowledge of networking: specifically TCP and UDP
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Strong communication skills
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High level of general IT skills with MS Office Applications
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Able to think logically and critically
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Analytical problem-solving skills with an ability to identify root cause(s)
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Able to work as a team player across the organization
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Able to build and maintain effective relationships with individuals and the team as a whole
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Ability to be organized and decisive while under pressure
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Excellent time management skills
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Able to manage priorities and multi-task
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Self-confident and assertive
Schedule
This is a 24x7 environment and the position requires shift rotation and/or weekend work.
Experience Range : 2 - 4 yrs
Max Budget : 8 LPA
