Department: E-Commerce / Digital Sales
Location:Ichhapore, Surat
Employment Type: Full-Time
Job Summary
We are looking for a proactive and detail-oriented E-Commerce Executive to manage our online sales channels for Gold, Diamond, and Jewellery products. The ideal candidate should have experience in marketplace management, product cataloging, order processing, inventory coordination, and customer support to drive online sales and ensure an excellent shopping experience.
Key Responsibilities
- Manage and maintain product listings on the company website and marketplaces such as Amazon, Flipkart, Shopify, Etsy, and other online platforms.
- Upload high-quality product images, descriptions, specifications, pricing, and product attributes.
- Update inventory, pricing, and stock availability on all platforms.
- Process online orders, returns, exchanges, and refunds.
- Coordinate with warehouse, dispatch, and customer service teams for timely order fulfillment.
- Monitor marketplace performance, customer reviews, and account health.
- Optimize product listings using SEO keywords to improve visibility and sales.
- Execute promotional campaigns, festive offers, and discount activities.
- Analyze daily, weekly, and monthly sales reports and recommend strategies to improve performance.
- Handle customer inquiries through email, chat, and online platforms.
- Ensure accurate product information, hallmark details, certifications, and pricing are maintained.
Required Skills
- Knowledge of e-commerce platforms (Shopify, Amazon, Flipkart, Etsy, etc.).
- Experience in product listing and catalog management.
- Strong knowledge of MS Excel and inventory management.
- Basic understanding of SEO and digital marketing.
- Good communication and customer handling skills.
- Attention to detail and strong organizational skills.
Qualifications
- Bachelor's degree in Commerce, Business Administration, Marketing, or a related field.
- 1–3 years of experience in E-Commerce, preferably in the Gold & Diamond Jewellery industry.
- Experience with jewellery ERP or inventory software will be an added advantage.
Preferred Skills
- Knowledge of jewellery products, hallmarking, diamonds, gemstones, and certifications.
- Experience with Canva or Photoshop for basic image editing.
- Familiarity with Google Analytics and online advertising platforms.
Salary
As per company standards and candidate experience.
Benefits
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
