AI ModeAllImagesVideosNewsMapsShoppingBooksFlightsFinance21 sitesA Chat Support Executive (often called a Live Chat Agent or Customer Support Executive) is the digital "frontline" for a company, responsible for providing real-time, text-based assistance to customers. Their primary goal is to resolve inquiries efficiently while maintaining high levels of satisfaction. Expertia AI +4Key Responsibilities
- Real-Time Engagement: Responding to customer queries promptly via live chat and messaging platforms.
- Problem Resolution: Troubleshooting technical or service-related issues and providing step-by-step guidance.
- Multitasking: Managing multiple chat conversations (typically 2–3) simultaneously without compromising quality.
- Documentation: Maintaining accurate records of all customer interactions and transactions in CRM systems.
- Escalation: Identifying complex issues that require specialized help and routing them to the appropriate higher-level teams.
- Product Knowledge: Staying updated on the company’s products, services, and policies to provide accurate information. Expertia AI +14
Essential Skills
- Written Communication: Exceptional grammar, spelling, and the ability to convey a professional yet empathetic tone.
- Typing Proficiency: Typically a minimum of 30–40 words per minute (WPM) with high accuracy.
- Technical Savvy: Proficiency with live chat software (e.g., Zendesk or Freshdesk), CRM tools, and basic troubleshooting
- Age criteria 18 to 29 years
Job Types: Full-time, Part-time, Fresher
Pay: ₹16,462.03 - ₹34,654.46 per month
Work Location: In person
