OB DESCRIPTION – BILLING & RECEPTION (FRONT OFFICE)Job Title: Billing & Reception ExecutiveDepartment: Front Office / BillingReports To: Front Office Manager / Hospital AdministratorLocation: HospitalJob Summary
The Billing & Reception Executive is responsible for managing patient registration, front desk operations, and accurate billing processes. This role ensures a smooth patient experience from admission to discharge, handles financial transactions, and coordinates with clinical and administrative departments.
Key Responsibilities1. Reception / Front Office Management
- Greet and assist patients and visitors in a courteous and professional manner.
- Handle patient registration for OP and IP services.
- Maintain patient records in Hospital Information System (HIS).
- Manage appointment scheduling and coordination with doctors.
- Provide information regarding hospital services, doctors’ availability, and procedures.
- Handle patient inquiries, complaints, and direct them appropriately.
2. Admission & Discharge Process
- Process inpatient admissions with proper documentation.
- Verify patient details, insurance/TPA eligibility, and required approvals.
- Coordinate bed allocation with nursing and ward departments.
- Ensure smooth discharge process and guide patients for billing clearance.
3. Billing Management
- Prepare accurate OP/IP bills including consultations, investigations, procedures, pharmacy, etc.
- Ensure correct tariff application as per hospital pricing policy.
- Handle advance collection and maintain records.
- Generate final bills at discharge with complete documentation.
- Process refunds (if applicable) with proper approvals.
- Maintain daily billing reports and cash summaries.
4. Cash Handling & Transactions
- Collect payments via cash, card, UPI, or online modes.
- Issue receipts for all transactions.
- Maintain cash register and ensure daily reconciliation.
- Deposit collections as per hospital policy.
5. Insurance & TPA Coordination
- Coordinate with insurance/TPA desk for cashless and reimbursement cases.
- Verify pre-authorization and required documents.
- Ensure billing aligns with approved packages.
- Support submission of documents for claim processing.
6. Coordination & Communication
- Coordinate with doctors, nursing, pharmacy, lab, and MRD departments.
- Ensure seamless patient flow from registration to discharge.
- Communicate delays or issues to patients in a professional manner.
7. Documentation & Compliance
- Maintain proper billing records and patient files.
- Ensure compliance with hospital policies and audit requirements.
- Support internal and external audits.
Key Performance Indicators (KPIs)
- Patient waiting time at reception
- Billing accuracy rate
- Daily cash reconciliation accuracy
- Patient satisfaction score
- TAT for admission and discharge process
Qualifications & Experience
- Graduate (preferably B.Com / BBA / Healthcare Management)
- 1–3 years experience in hospital billing/front office
- Knowledge of hospital billing systems and insurance process preferred
Skills Required
- Good communication and interpersonal skills
- Basic accounting and billing knowledge
- Computer proficiency (HIS, MS Excel)
- Customer service orientation
- Attention to detail and accuracy
Working Conditions
- Rotational shifts (including night duty)
- High patient interaction environment
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
Work Location: In person
