Key Responsibilities:
- Make outbound calls to potential leads and existing customers to promote Alkemy EdTech's offerings.
- Handle inbound calls effectively, addressing customer inquiries, complaints, and feedback with professionalism and empathy.
- Demonstrate excellent communication skills in both English and Hindi to engage effectively with a diverse customer base.
- Maintain a deep understanding of the company's products and services to provide accurate and comprehensive information.
- Manage and resolve customer concerns or escalate issues to the appropriate department when necessary.
- Generate interest in the company’s offerings by establishing a positive rapport with clients.
- Record all call interactions, customer details, and feedback in the CRM system accurately and promptly.
- Assist in lead nurturing by following up with potential customers to convert them into opportunities.
- Provide feedback on recurring customer issues and trends to the management team.
- Handle high call volumes and work under pressure to meet daily and weekly targets.
Requirements:
- Minimum 2 years of telecalling experience, preferably in an EdTech or customer-focused environment.
- Strong problem-solving skills to address customer concerns effectively.
- A customer-focused approach with the ability to empathize and build trust.
- Familiarity with CRM tools and basic proficiency in Microsoft Office.
- Positive attitude, patience, and the ability to work collaboratively in a team environment.
What We Offer:
- Competitive salary and performance-based incentives.
- Opportunities for career growth and skill development.
- A dynamic and collaborative work environment.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Education:
Experience:
- total work: 2 years (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
