We are looking for a dynamic and talented individual with great communication skills and problem solving capabilities for this role. The role involves direct communication with the client.
Position Details:
Employment Type: Full-Time
Experience: 5+ years of relevant experience in a similar role
Qualification: Any Graduate (MBA - Finance preferred)
Work Mode: Remote
Shift Timing: 7:00 PM – 4:00 AM (Night Shift)
Communication: Strong English proficiency
What You’ll Be Doing:
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Draft and manage professional emails, business communications, and client correspondence.
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Handle client queries/messages and ensure timely, accurate, and professional responses.
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Coordinate regular follow-ups with clients and internal teams to ensure smooth execution of tasks.
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Prepare, verify, and process invoices while maintaining a high level of accuracy.
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Maintain, organize, and regularly update business data, records, and documentation.
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Prepare reports and support management with data tracking, analysis, and regular updates.
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Coordinate with international clients and internal stakeholders to ensure smooth communication and workflow.
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Maintain proper documentation and follow established processes and quality standards.
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Handle multiple tasks efficiently while meeting deadlines and maintaining attention to detail.
What You Bring to the Table:
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2+ years of experience in Back Office / Operations / Administration ((Direct communication and co-ordination with US clients will be a plus).
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Experience with reputed MNCs or large organizations is strongly preferred.
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Candidates with experience in multiple reputed companies/MNCs will have an advantage especially BPO.
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Strong written and verbal communication skills.
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Good knowledge of MS Excel/Google Sheets and MS Office.
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Strong attention to detail, follow-up, and organizational skills.
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Experience using AI tools is preferred.
