We are seeking an experienced and result-oriented Store Manager to lead daily store operations, drive sales performance, ensure exceptional customer experience, and manage team productivity for a jewellery retail showroom. The ideal candidate should have strong leadership, retail management, customer relationship, and inventory oversight skills.
Key Responsibilities:Sales & Revenue Management
- Achieve monthly, quarterly, and annual sales targets.
- Drive store profitability and maximize conversion rates.
- Develop and execute local sales and customer engagement initiatives.
- Monitor KPIs including footfall, average billing, conversion, and repeat customers.
Team Management
- Lead, supervise, and motivate the store team.
- Conduct daily briefings and performance reviews.
- Prepare staff rosters and manage attendance, discipline, and leave approvals.
- Train employees on product knowledge, customer service, and SOP compliance.
Customer Experience
- Deliver premium customer service and maintain luxury retail standards.
- Handle escalations, customer concerns, and after-sales support.
- Build and maintain long-term customer relationships.
- Ensure customer follow-up for enquiries and repeat business.
Inventory & Operations
- Ensure proper stock handling, stock movement, and inventory accuracy.
- Coordinate with inventory and warehouse teams for replenishment.
- Conduct periodic stock audits and maintain shrinkage control.
- Monitor VM (visual merchandising) and showroom presentation.
Compliance & Administration
- Ensure adherence to company policies and operational procedures.
- Maintain billing accuracy and cash management controls.
- Coordinate with HR for hiring, onboarding, and employee documentation.
- Ensure security protocols for jewellery handling are followed.
Requirements:
- Bachelor’s degree preferred.
- 5–10 years of retail experience, with minimum 2–3 years in jewellery retail management preferred.
- Strong leadership and team handling capability.
- Excellent communication and customer relationship skills.
- Experience in sales target achievement and retail operations.
- Knowledge of inventory management and reporting.
Pay: ₹40,000.00 - ₹60,000.00 per month
Work Location: In person
