Position: Optometrist / Refractionist
About the Role
- The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable.
- He/she plays a key role in delivering technical expertise through eye-checks,
dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience
Responsibilities
1) Customer focus: Driving Net Promoter Score
*Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
*Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
*Understanding the POS system to ensure that the transactions are processed effectively
*Being dedicated to customer satisfaction and resolving any concerns that the customer has
2) Eye check-up & dispensing
*Following the 12-step Optometry process at Lenskart, during the eye check-up
*Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
*Performing a quality check of the lenses fitted before handing over the product to the customer
3) Product recommendation
*Presenting the customer with an optimal selection of products based on customer preferences
*Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
Personal attributes & competencies
Masters / Bachelors/ Diploma in Optometry or DOA or DOT
*Ability to build rapport and trusting relationships
*Ability to understand unstated needs of the customer and offer solutions
Benefits:
Maternity Leave/ Paternity Leave (conditions applied)
Medical Insurance for Spouse and 2 kids
Paid leave, Sick Leave, Casual Leave (as per company policy)
Job Types: Full-time, Permanent, Fresher, Internship
Contract length: 3 months
Pay: ₹24,000.00 - ₹41,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
