Overview:
Provide strategic leadership for the Fiber Optic Network Design function by managing multiple programs, driving operational excellence, ensuring technical governance, and building high-performing teams. Accountable for delivering complex fiber design projects that meet client expectations, quality standards, financial objectives, and organizational goals while fostering continuous improvement and innovation.
Responsibilities:
-
Define and execute the strategic roadmap for Fiber Optic Network Design operations.
-
Align business objectives with project execution, resource planning, and client expectations.
-
Drive continuous improvement initiatives to enhance productivity, quality, and operational efficiency.
-
Oversee multiple fiber network design programs from initiation through successful delivery.
-
Ensure projects are delivered on schedule, within budget, and in accordance with contractual SLAs and KPIs.
-
Monitor program performance, utilization, profitability, forecasting, and resource capacity.
-
Provide technical leadership across HFC, FTTH, FTTx, MDU, Permit, HLD, LLD, and Service Design projects.
-
Establish engineering standards, design methodologies, and best practices across all design functions.
-
Review and approve complex engineering solutions, ensuring scalability, compliance, and network reliability.
-
Lead, mentor, and develop Managers, Team Leads, Design Engineers, and Technical Specialists.
-
Build high-performing teams through coaching, succession planning, competency development, and performance management.
-
Foster a culture of accountability, collaboration, innovation, and continuous learning.
-
Build and maintain strong relationships with clients, senior leadership, vendors, and cross-functional teams.
-
Serve as the executive escalation point for critical project, operational, and customer issues.
-
Conduct governance meetings, business reviews, and performance presentations with stakeholders.
-
Establish operational processes, governance frameworks, and performance metrics to improve delivery efficiency.
-
Drive Lean, automation, and process optimization initiatives to reduce cycle time, improve quality, and increase productivity.
-
Ensure effective workload balancing and resource optimization across projects.
-
Establish quality standards and governance processes for all design deliverables.
-
Ensure compliance with client requirements, regulatory guidelines, industry standards, and organizational policies.
-
Lead design audits, quality reviews, and corrective action initiatives to achieve continuous improvement.
-
Manage departmental budgets, project financials, forecasting, and cost optimization initiatives.
-
Monitor project profitability, resource utilization, hiring plans, and operational expenses.
-
Support business growth through efficient workforce planning and capacity management.
-
Identify strategic, operational, and technical risks across programs.
-
Develop mitigation strategies and ensure timely resolution of escalated issues.
-
Maintain business continuity through proactive planning and governance.
-
Support pre-sales activities, solution development, effort estimation, staffing plans, and proposal reviews.
-
Collaborate with business development teams during RFPs, client presentations, and solution discussions.
-
Identify opportunities for service expansion and operational improvements.
-
Present operational dashboards, KPIs, financial performance, delivery status, and risk assessments to senior leadership.
-
Drive governance meetings, executive reviews, and client steering committee discussions.
-
Ensure accurate reporting and documentation across all programs.
Requirements:
- Bachelor's degree in Engineering (Telecommunications, Electrical, or related field) preferred.
-
Minimum 11 years of experience in fiber optic network design and engineering.
-
Extensive experience in Fiber Optic Network Design across HFC, FTTH, FTTx, MDU, Enterprise, and Broadband network deployments.
-
Strong expertise in High-Level Design (HLD), Low-Level Design (LLD), Permit Design, Bill of Materials (BOM), Fiber Planning, and Network Architecture.
-
Advanced knowledge of 3GIS, SpatialNet, QGIS, AutoCAD, FiberCAD, and other GIS/CAD platforms.
-
Deep understanding of fiber architecture, outside plant (OSP), inside plant (ISP), cable routing, splicing, permitting, construction standards, and telecom engineering practices.
-
Strong knowledge of client delivery models, quality frameworks, SLA/KPI management, and operational governance.
-
Excellent strategic planning, leadership, stakeholder management, negotiation, financial management, and decision-making capabilities.
-
Proven experience managing multiple large-scale programs, cross-functional teams, and geographically distributed operations.
-
Strong analytical, problem-solving, risk management, and change management skills.
-
Experience driving digital transformation, automation, process improvement, and operational excellence initiatives.
-
Demonstrated ability to build client relationships, lead business reviews, and deliver sustainable business growth.
