Job Title: Customer Service Representative
Position Type: Full-Time | Night Shift
Work Location: Office-Based, Surat
Age: Up to 38 years
Education: Graduate preferred; 12th Pass accepted
Experience: Minimum 2 years
English Proficiency: Fluent (Spoken & Written) — Mandatory
About the Role
We are hiring a Customer Service Representative for our international property management operations. You will be the primary point of contact for guests across UK, US, UAE, and Australian markets — handling inquiries, resolving issues, and ensuring a seamless guest experience through voice calls and chat platforms during night shift hours.
Shift timings will be assigned based on the project and operational requirements.
Key Responsibilities
Guest Interaction (Voice & Chat)
Handle guest check-ins, check-outs, and general inquiries through calls and chat platforms with a professional and personalized approach.
Customer Support
Respond promptly to guest queries. Provide accurate information regarding services, amenities, and local attractions. Resolve complaints efficiently and empathetically.
Team Coordination
Collaborate with rental and operations teams to ensure smooth communication and a seamless guest experience across all channels.
Issue Resolution
Address guest concerns in real time with a calm, solution-oriented approach.
Reporting & Task Management
Manage daily task planning, reporting, and reservation handling as required by the assigned project.
Skills & Requirements
* Fluent spoken and written English (Mandatory)
* Good typing speed with accuracy (Mandatory)
* Strong working knowledge of Google Sheets & MS Excel (Mandatory)
* Professional email drafting and guest communication
* Problem-solving and guest satisfaction handling
* Reservation system handling and billing support
* Cross-selling and guest engagement
* Process compliance and adaptability to diverse guest situations
Benefits
* Overtime Pay
* Annual Bonus
How to Apply
Kindly fill out the application form below:
https://forms.gle/jmKNb6HCFMZp9bBZA
We will connect with you shortly.
Contact: 8200635061 (WhatsApp DM preferred)
Job Type: Full-time
Pay: Up to ₹40,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Leave encashment
- Paid sick time
- Paid time off
Application Question(s):
- Are you ready for night shift?
- are you fit in our job age criteria >38?
Language:
- Fluent English (Required)
Work Location: In person
