Customer Success Engineer

Snapmint -
Bengaluru, Karnataka

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Job details

1 day ago

Qualifications

Technical support
SDKs
Usability
REST
APIs
Communication skills
Debugging

Full job description

Job Description

We’re looking for a Senior Customer Success Engineer who can work closely with merchants and internal teams to ensure Snapmint delivers a reliable and seamless experience. You’ll lead technical conversations with partners, support live integrations, troubleshoot issues, and help improve how merchants interact with our platform

Skills Required

Communication Skills,Debugging,Dashboards,Stakeholder Management

Role

Partner with merchant tech teams to troubleshoot and resolve integration, checkout, and platform issues
Diagnose and fix problems across APIs, SDKs, and system workflows with a structured, methodical approach
Serve as the primary technical point of contact for key partners and enterprise merchants
Track live performance, error patterns, and SLAs to ensure smooth daily operation
Work with product and engineering to address recurring issues and help shape platform improvements
Build and maintain documentation, runbooks, FAQs, and implementation guides for internal and external use
Share technical insights with product teams to improve reliability, usability, and merchant experience
Support merchants during feature launches, upgrades, and configuration changes
Mentor junior team members and contribute to building scalable support processes and best practices

Qualifications:

1-3 years of experience in customer success engineering, technical support, solution engineering, or implementation
Strong understanding of REST APIs, logs, request-response flows, and debugging fundamentals
Hands-on experience with tools like Postman, Swagger, monitoring dashboards, and analytics platforms
Experience working with high-volume transactional systems or merchant-facing platforms
Excellent communication skills with the ability to translate technical details into clear guidance
Ability to balance multiple priorities and manage relationships with internal and external stakeholders
A proactive mindset, ownership attitude, and a focus on long-term stability rather than temporary fixes
Bonus: experience in fintech, payments, or e-commerce environments

Location

Bengaluru, Karnataka, India

Years Of Exp

1 to 3 years

Posted On

27-Mar-2026

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